Methods and Techniques
Using Swim Lanes to Model the Flow of Control of Key Business Activities Across the Organisation
Swim Lanes provide a powerful technique for identifying bottlenecks in processes that span several departments within an organisation or across organisations.
Using Value Chain Analysis
Value Chain analysis is a powerful analytical model developed by Michael Porter and described in his book ‘Competitive Advantage, 1985’. It defines the core competencies of an organisation and the activities in which it can pursue a competitive advantage.